Gábor Gellért is an expert with more than 10 years of international experience in the fields of service design, customer experience and product development. As a service design expert, he led agile product and process development projects and supported organizational actors with training and coaching. He is also an experienced CX transformation consultant who has taken on a key role in developing customer experience strategies, implementing culture change programs and setting up customer-centric measurements. His area of expertise is plain communication. His work is characterized by a combination of agile operations, service design, lean approaches and data-driven decision-making.
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