Customer audit

What the product is about:
CX Factory’s customer experience assessment and diagnostic services provide a comprehensive picture of your organization’s customer maturity. We look at how well your business is managing customers using a 5-dimensional model. In a summary analysis, we show you the current situation and the quick-to-apply actions that can help you get to the next level.

What you get:

• 1 digitally fillable CX audit questionnaire (along 5 main dimensions)
• Evaluated report + summary of “red flags”
• 1-hour online consultation
• Action list to improve the most critical points

What to include:

• Honest completion (approx. 30 minutes)
• 1 manager’s participation in the consultation
• Minimal openness to taking the first steps