Balázs is a customer experience specialist with over 15 years of experience. As a consultant at CXFactory and in several corporate and consulting roles, he has proven his ability to elevate customer-centric thinking to a strategic level and translate it into tangible business results. In his work, he combines the tools of service design, agile operations, lean approaches and data-driven decision-making. He is passionate about helping organizations truly understand their customers and create new value by following the “insight to action” principle.
GE| E.ON| Yettel | CX-Impact | MBH | Raiffeisen | EGIS